Problem
The client couldn't estimate labor costs per product line, which limited pricing and capital-allocation decisions. Some products were being sold at a loss.
What I did
Mapped labor costs across product lines through on-site observations and 15+ interviews. Built a product-level P&L that also accounted for physical-asset costs (vans, bikes).
Outcome
The client identified that their largest growth bet was unprofitable due to high asset usage. They ended the contract (€100k/yr saved) and rolled out a new cost-based pricing system.